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Wir möchten Sie darüber informieren, dass wir kürzlich eine wichtige Information zu den Mikrowechselrichtern der Modelle SUN-600G3-EU-230, SUN-800G3-EU-230 und SUN-1000G3-EU-230 von Deye erhalten haben. Es wurde festgestellt, dass in diesen Modellen ein bestimmtes Relais fehlt, das ursprünglich gemäß der VDE-AR-N-4105-Norm für den Netz-und-Anlagen-(NA-)Schutz vorgesehen war.
Deye hat proaktiv auf diese Feststellung reagiert und eine Lösung entwickelt, um den betroffenen Geräten den vorgeschriebenen NA-Schutz gemäß der Norm zu bieten. Deye hat ein externes Nachrüst-Relais entwickelt, das zusammen mit den betroffenen Mikrowechselrichtern verwendet werden kann. Dieses Nachrüst-Relais hat die VDE-AR-N-4105-Zertifizierung erhalten, was bedeutet, dass die betroffenen Mikrowechselrichter nun vorschriftsgemäß betrieben werden können.
Für Endkunden, die über unsere Fachhändler die betroffenen Mikrowechselrichter erworben haben, steht das entsprechende Nachrüst-Relais kostenlos zur Verfügung. Sie können sich an ihren jeweiligen Fachhändler wenden, um das Relais zu erhalten.
Bestandskunden, die die betroffenen Mikrowechselrichter direkt bei uns erworben haben, können das externe Nachrüst-Relais kostenfrei bei uns anfordern.
In Kürze werden wir detaillierte Informationen über den Prozess für die Erfassung der betroffenen Kunden und den Versand der externen Nachrüst-Relais bereitstellen. Wir möchten Ihnen versichern, dass wir alles in unserer Macht Stehende tun, um den reibungslosen Ablauf dieses Prozesses zu gewährleisten.
Wir schätzen Ihr Verständnis und Ihre Geduld in dieser Angelegenheit und möchten Ihnen versichern, dass sowohl wir als auch Deye alles in unserer Macht Stehende tun, um die höchste Qualität und Sicherheit unserer Produkte zu gewährleisten. Ihre Zufriedenheit ist unser oberstes Ziel.
Mit freundlichen Grüßen
Denis Röthke & Michael Giesa
Geschäftsführung
Zertifikate
